Returns & Exchanges
Purchased items should never be a source of stress. If something isn't quite right, or if your experience falls short of expectations, we want to ensure the matter is resolved with ease—rather than becoming a tedious and troublesome communication process.
Scope of Application
This Return and Exchange Policy applies to all products purchased directly from the official Suzkf website, including but not limited to:
- Wireless and Wired Keyboards
- Wireless and Wired Mice
- Keyboard and Mouse Combos
- Monitor stands
Return and Exchange Request Time Limit
Quality Issues or Incorrect Items Received: Please contact Customer Service to request a return or exchange within 30 days of receiving the item.
Non-Quality Issues (Personal Reasons): Please submit a return request within 30 days of receiving the item.
Requests submitted after the specified time limit will be handled on a case-by-case basis; we reserve the right to decline overdue requests.
Non-Quality Issues (Personal Reasons): Please submit a return request within 30 days of receiving the item.
Requests submitted after the specified time limit will be handled on a case-by-case basis; we reserve the right to decline overdue requests.
Return and Exchange Policy
Returns and Exchanges Supported
The product exhibits manufacturing defects or functional malfunctions (excluding human-induced damage).
The actual product received does not match the order details (incorrect model, color, or specifications).
The product sustained visible damage during transit.
The product remains unused, uninstalled, and in brand-new condition (applicable to returns for non-quality-related reasons).
Returns and Exchanges Not Supported
We regret that returns or refunds cannot be processed in the following situations:
The request is submitted after the applicable time limit has expired.
Damage caused by human error or misuse (e.g., liquid exposure, drops, unauthorized disassembly, improper installation, etc.).
The product shows clear signs of use or wear and tear, rendering it unfit for resale.
Original packaging, accessories, user manuals, cables, or promotional gifts are missing.
The item is explicitly marked as a clearance item, special offer, custom-made product, or a non-returnable item.
The product is incompatible due to personal compatibility issues (e.g., failure to verify device system requirements or port compatibility prior to purchase).
The product exhibits manufacturing defects or functional malfunctions (excluding human-induced damage).
The actual product received does not match the order details (incorrect model, color, or specifications).
The product sustained visible damage during transit.
The product remains unused, uninstalled, and in brand-new condition (applicable to returns for non-quality-related reasons).
Returns and Exchanges Not Supported
We regret that returns or refunds cannot be processed in the following situations:
The request is submitted after the applicable time limit has expired.
Damage caused by human error or misuse (e.g., liquid exposure, drops, unauthorized disassembly, improper installation, etc.).
The product shows clear signs of use or wear and tear, rendering it unfit for resale.
Original packaging, accessories, user manuals, cables, or promotional gifts are missing.
The item is explicitly marked as a clearance item, special offer, custom-made product, or a non-returnable item.
The product is incompatible due to personal compatibility issues (e.g., failure to verify device system requirements or port compatibility prior to purchase).
Return and Exchange Process
a. Contact Customer Service
Please submit an application via customer service email, providing the following information:
b. Review and Confirmation
Customer service will review and respond with a solution within 1–3 days.
c. Return the Product
Once your request has been approved, Customer Service will provide you with the return shipping address and detailed return instructions.
Products returned directly without prior confirmation from Customer Service may not be eligible for a refund.
d. Receipt and Processing
Once we have received the returned item(s) and completed our inspection, we will arrange for an exchange or refund within 3–5 days.
Please submit an application via customer service email, providing the following information:
- Order Number
- Product Name
- Problem Description
- Clear photos or videos (if involving quality or damage issues)
b. Review and Confirmation
Customer service will review and respond with a solution within 1–3 days.
c. Return the Product
Once your request has been approved, Customer Service will provide you with the return shipping address and detailed return instructions.
Products returned directly without prior confirmation from Customer Service may not be eligible for a refund.
d. Receipt and Processing
Once we have received the returned item(s) and completed our inspection, we will arrange for an exchange or refund within 3–5 days.
Shipping Cost Responsibility
For Quality Issues or Incorrect Items: We will cover the reasonable shipping costs incurred for returns or exchanges resulting from product defects or shipping errors on our part.
For Personal Reasons (e.g., dislike, poor fit, accidental purchase): You are responsible for the return shipping costs, and the original shipping fees (if any) are non-refundable.
Expedited Shipping Fees: Expedited shipping fees that have already been incurred are generally non-refundable (unless the need for a return was caused by an error on our part).
For Personal Reasons (e.g., dislike, poor fit, accidental purchase): You are responsible for the return shipping costs, and the original shipping fees (if any) are non-refundable.
Expedited Shipping Fees: Expedited shipping fees that have already been incurred are generally non-refundable (unless the need for a return was caused by an error on our part).
Refund Information
Refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account varies depending on the payment channel, typically taking 3–10 days.
If the original order utilized coupons, discount codes, or promotional offers, the refund amount will be calculated based on the actual amount paid.
The time required for the refund to appear in your account varies depending on the payment channel, typically taking 3–10 days.
If the original order utilized coupons, discount codes, or promotional offers, the refund amount will be calculated based on the actual amount paid.
Exchange Information
If you request an exchange and the desired replacement item is in stock, we will ship the replacement as soon as possible after receiving and verifying the returned item.
If the desired replacement item is out of stock, you may choose to exchange it for a different item or request a refund.
If the desired replacement item is out of stock, you may choose to exchange it for a different item or request a refund.
Special Note on Monitor Mounts
Monitor mounts are installation-based products; therefore, we cannot accept returns or exchanges if the product is damaged due to improper installation or exceeding the specified weight capacity.
Please read the instruction manual carefully before installation, and ensure that your monitor's size, weight, and specifications are compatible with the mount.
Please read the instruction manual carefully before installation, and ensure that your monitor's size, weight, and specifications are compatible with the mount.