Shipping Policy
From the very moment you click "Confirm," every order is already on its way. We strive to make this waiting period more predictable, transparent, and hassle-free for you.
Free Standard Shipping
There is no minimum order requirement for any Suzkf order; you can enjoy free standard shipping with every order. Once our system confirms your order, we will arrange for its processing as quickly as possible.
If you require faster delivery, please contact our customer service team immediately after placing your order to request expedited shipping service. Our customer service representatives will provide available options and shipping quotes based on your delivery address, as well as the weight and dimensions of the items. Expedited shipping fees are charged according to the actual quoted rate; once the fee is confirmed and paid, we will prioritize the processing and dispatch of your order.
Standard Shipping: 7–14 days, depending on the destination country/region and customs clearance status.
Expedited Shipping: 3–5 days; specific timelines are subject to confirmation with customer service.
Business days are defined as Monday through Friday, excluding local public holidays. The day of shipment is not included in the business day count; actual delivery times may be influenced by factors such as the carrier, destination, weather conditions, and customs procedures.
If you require faster delivery, please contact our customer service team immediately after placing your order to request expedited shipping service. Our customer service representatives will provide available options and shipping quotes based on your delivery address, as well as the weight and dimensions of the items. Expedited shipping fees are charged according to the actual quoted rate; once the fee is confirmed and paid, we will prioritize the processing and dispatch of your order.
Standard Shipping: 7–14 days, depending on the destination country/region and customs clearance status.
Expedited Shipping: 3–5 days; specific timelines are subject to confirmation with customer service.
Business days are defined as Monday through Friday, excluding local public holidays. The day of shipment is not included in the business day count; actual delivery times may be influenced by factors such as the carrier, destination, weather conditions, and customs procedures.
Shipping Time
Orders typically take 1–3 business days to complete picking, inspection, and packing from the time we confirm the order and receive payment. During peak promotional periods or holidays, processing may take slightly longer, but no steps in the quality control process will be omitted.
If your order includes pre-order, custom-made, or mass-produced items, the estimated shipping date will be clearly indicated on the product page; please refer to the specific dates listed there.
If your order includes pre-order, custom-made, or mass-produced items, the estimated shipping date will be clearly indicated on the product page; please refer to the specific dates listed there.
Logistics and Tracking
We partner with several major carriers, the specific carrier depending on the destination and service type.
Once your order has shipped, we will send you an email containing your order tracking number and shipment details, allowing you to monitor the status of your delivery in real-time. If you need to update your delivery information before receiving the package, please contact us as soon as possible; please note that if the package has already been handed over to the carrier, certain modifications may no longer be possible.
Once your order has shipped, we will send you an email containing your order tracking number and shipment details, allowing you to monitor the status of your delivery in real-time. If you need to update your delivery information before receiving the package, please contact us as soon as possible; please note that if the package has already been handed over to the carrier, certain modifications may no longer be possible.
Handling of Receipts, Losses, and Damage
Inspection upon receipt: When you receive your package, we recommend that you inspect the packaging for damage in person. If you find obvious damage to the outer packaging or shortages/damage to the goods inside, please refuse to accept the package on the spot, take photos to preserve evidence, and then contact customer service for assistance. If you find any damage or missing parts after receiving the goods: Please send photos (outer packaging, contents, waybill, etc.) and order information to customer service within 48 hours of receiving the package. We will verify the information and provide a replacement, return, or compensation solution as appropriate.
Delay or loss: If you have not received your package by the expected arrival date, please contact customer service within 48 hours. We will communicate with the carrier to investigate and, if necessary, initiate the claims process. Any claims or compensation settlements will be subject to the carrier's investigation findings and applicable insurance policies.
Delay or loss: If you have not received your package by the expected arrival date, please contact customer service within 48 hours. We will communicate with the carrier to investigate and, if necessary, initiate the claims process. Any claims or compensation settlements will be subject to the carrier's investigation findings and applicable insurance policies.
Address and Order Modification
To avoid delivery delays, please fill in accurate and complete shipping information (recipient's name, contact number, detailed address, and postal code/house number) when placing your order.
Prior to shipment, you may contact Customer Service to request a change to the delivery address or to cancel your order; we will do our utmost to accommodate such requests. Once an order has been shipped, the delivery address cannot be changed (any modifications must be handled in accordance with the carrier's rerouting or delivery instructions, which may incur additional fees).
Prior to shipment, you may contact Customer Service to request a change to the delivery address or to cancel your order; we will do our utmost to accommodate such requests. Once an order has been shipped, the delivery address cannot be changed (any modifications must be handled in accordance with the carrier's rerouting or delivery instructions, which may incur additional fees).
Remote Areas and Special Restrictions
Delivery may be restricted in some remote areas, military addresses, post offices, or islands, and certain carriers may not be available or special fees may apply. We recommend consulting with Customer Service prior to placing your order to confirm delivery feasibility and estimated transit times for such locations.